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Thank you, then if mouse work for you with v551 the problem is my tv. Now i waiting the end of this emergency, and i will contact with the assistance because now is impossible. At least now I can watch TV.

Yes is possible, other possible is that tv update v551 and maybe have a problem. In service menu you known have a setup for usb?

I don't undestand this..yesterday work fine

no longer recognizes the USB port even if I insert a pendrive

One more question, now if i try use mouse in usb port mouse not work. I need modify some configuration?

I did it! I'll enter the proceedings here if it happens to anyone and it might help. Model:43ud6406 Software Version:V551 Original Version :Android 7 Updated Version : Android 8 Problem : Android stays still loading Usb 2.0 64gb formatted to 2gb and uploaded files from a 2.0 port (I don't know...

I really appreciate all the information you're giving me. The only doubt I have left is maybe you can give me an answer, and how long the erasing process should last. Reading on this post https://forums.whirlpool.net.au/archive/3mn5j4l9-3 the user says : 8 minutes of the TV power light flashing...

ah... the model 43ud6406 only have 1 usb port

Thank you...I tried a new pendrive, the update process is much longer... when it's finished it restarted, the thomson screen came out and then a loop with the word erasing, now it continues to restart in loop ��

I apologize if it seemed to you that I do not answer the questions, hand was me intention, I tried to explain in the best way. I downloaded the V369 and after doing the update the TV reboots and remains stuck on the Thomson screen. What other questions haven't I answered? Sorry again and thanks...

My TV update from boot even with zip file. Maybe isnfor this that not reset configuration. But in v551 file zip i can't find pkg file.

What's the difference between pkg and zip. When updating, why does the pkg file reset the android configuration?

"but it worked, at last!!!! It booted successfully" is the last words of post of Masesaco. V369 dosen't work, update succesful but when restart the tv blocked in thomson logo and don't load android screen. Then i test and update Back to version 551 and back to android with the three circles

but I still have the problem because it didn't work out for me.

I tried to downgrade with the 369 version, exactly as you said, I plugged in the fat32 pendrive, I connected the power cable while I pressed the power button on the TV, the update is done but with the 369 it's still written thomson with bands as if it was frozen. Then I tried to put the last...

Thank you for your help, I looked for other solutions in google and I found this https://forum.xda-developers.com/android-tv/philips-sony-tcl-android-tv/hi-people-t4064257#post82098051, which had the same problem as me, he solved, but I doing as he continues to have the same problem. I am...

Or if is possible make a factory reset without enter in menu .

Android loading stays blocked with the three circles and does not charge beyond

The Thomson 43ud6406 is Ultra HD 4K HDR, Android TV 7.0 the last version of software is V8-T658T01-LF1V551 but i think that problem is in android setting, if i update the software from TV boot the software update successful but the problem persist, because the update don't resetting android...

Dziękuję, że na ciebie czekam. Dziękuję, proszę. Potrzebuję pomocy, bo obsługa Thomsona jest bardzo słaba i nie rozwiązuje mi problemu.